FOLLOW UP PROGRAM COORDINATOR


POSITION IN THE ORGANIZATION

First Level: CEO
Second Level:  VP of Clinical Operations

This Position

Location of job

This position will reside in the Metro Denver Area of Colorado.

PRIMARY PURPOSE OF THE JOB

The Follow Up Coordinator is responsible for oversight and project management of RMCP’s follow up activities and programs.  This position works closely with both call center staff and the supervisory team to ensure high quality follow up services, adherence to accepted protocol, efficiency and accuracy of protocol and data collection processes.  This position also plays a key role in the potential development/implementation of new programs.  In regard to hospital follow up programs, this position serves as a liaison between RMCP and partnering hospitals as well as with identified funders and/or suicide prevention entities in Colorado.  This position serves as RMCP’s internal expert around best practices for follow up activities to ensure that follow up functions as an integral and effective part of the crisis management process.

MAJOR TASKS

Key areas of responsibility include but are not limited to the following:

  • Provide training to internal staff regarding RMCP follow up programs and protocols (i.e. new employee training, as needed re-trainings and new program training).
  • Make recommendations for operational enhancements to increase efficiency and accuracy of follow up activities.
  • Work closely with supervisory team and QA staff to make recommendations for quality improvement.
  • Meet with call center staff to oversee follow up initiatives, development/maintenance of programs and provide feedback, as appropriate.
  • Review and provide feedback regarding agency performance on follow up activities.
  • Participate in data collection and/or contribute to writing projects necessary for funding opportunities and program expansion.
  • Provide training to ED/other hospital staff or other identified individuals who are in a position to make referrals to RMCP’s Hospital Follow Up program.
  • Participate in implementation activities for on boarding new partnering hospitals.
  • Travel as needed to have on site meetings, visits and/or trainings to partnering hospitals.
  • Act as a liaison between RMCP and participating hospitals to provide reporting, feedback and ongoing communication between organizations.
  • Monitor hospital follow up referrals and follow through by RMCP staff.
  • Receive data from partnering hospitals regarding referrals; monitor/evaluate RMCP reports regarding hospital follow up activity.
  • Serve as primary contact for grant management (e.g. SAMHSA) protocols, data collection and submission, etc.
  • Participate directly in follow up activities (i.e. accepting referrals and placing follow up calls)
  • Provide “back up” coverage to the crisis line in times of high volume/low staffing as needed.

 

QUALIFICATIONS

  • Required:

    • Bachelor’s degree (or equivalent non-U.S. degree) in psychology, clinical social work, marriage and family therapy, professional counseling, or related fields.
    • Training and experience in clinical assessment, crisis intervention, treatment planning and treatment using a variety of methods.
    • Interest and experience around suicide prevention.
    • Ability to efficiently learn, maintain and demonstrate mastery of clinical and operational protocols.
    • Ability to exercise excellent independent clinical judgment with minimal direct supervision.
    • Ability to interpret, produce and analyze data reports regarding follow up activities.
    • Ability to provide training, speak publically and represent RMCP in a positive manner.
    • Excellent oral and written communication skills and familiarity with computer use.
    • Comprehensive knowledge of substance abuse, mental health, and recovery issues and principles.
    • Knowledge of issues pertinent to survivors of violence and abuse.
    • Eagerness for professional and personal growth opportunities.
    • Flexible schedule, availability to work weekends/holidays as needed.

     

    Preferred candidates will possess one or more of these attributes:

    • Master’s degree (or equivalent non-U.S. degree) in psychology, clinical social work, marriage and family therapy, professional counseling, or related fields.
    • Familiarity with RMCP’s operations, protocol and follow up programs
    • Past training experience.
    • Experience working in a behavioral health call center environment.
    • Experience working in a hospital environment.
    • Past experience in project management in a behavioral health setting.

 

WORK HOURS

This position is a full time position requiring presence in the office or other assigned locations 40 hours per week.  The RMCP Call Center and hospitals operate 24 hours a day, 7 days a week.  Due to the training and liaison activities required, it may be necessary at times to provide these services outside normal business hours.  While RMCP will work with candidates to provide a consistent work schedule, flexibility is required to successfully meet all of the required responsibilities.

 

BACKGROUND CHECKING

Finalists for this position may be required to provide date of birth, and Social Security prior to employment for the purpose of background and criminal record checks. Any offers of employment are contingent on successful background and record checks.

 

WE ARE COMMITTED TO PRINCIPLES OF EQUAL EMPLOYMENT OPPORTUNITY

Rocky Mountain Crisis Partners (RMCP) is dedicated to the principles of equal employment opportunity.  RMCP prohibits unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, national origin, sex, marital status, religion, disability, military/veteran status, sexual orientation (including transgender status), genetic information, or any other applicable status protected by state or local law. RMCP is committed to making employment decisions based on valid job-related requirements.

APPLY ONLINE ONLY.

To be considered for the position, click here.  Or you may send a cover letter and resume by email to jobs@rmcrisispartners.org and please reference the Job Title in the Subject of the email.

Please do not phone or send application materials by U.S. Mail.