First Level: CEO
Second Level: Clinical Director
Third Level: Crisis Line Supervisor


Internal: All RMCP staff
External: Clients, families, law enforcement personnel, EMS, corrections, judicial systems, medical, mental health, substance abuse treatment providers, social and protective services, domestic violence recovery, sexual assault recovery, education personnel, clergy, immigration/refugee support, other community helpers.


Crisis Clinicians rapidly evaluate complex behavioral health situations, then develop, recommend, and support clinically appropriate crisis interventions to be implemented with individual clients, their families, and a wide variety of community helpers, including law enforcement and EMS personnel.


  • Receive incoming calls from clients, families, law enforcement, community helpers.
  • Assess situations and behaviors as presented.
  • Counsel, negotiate, mediate and intervene with callers to defuse crisis intensity and prevent self-harm or harm to others.
  • Determine and recommend appropriate interventions and deliver clinical crisis interventions.
  • Provide information and referrals to available community programs, as may be indicated.
  • Initiate follow-up calls to check on client welfare and encourage service linkage.


Crisis Clinicians exercise a high degree of independent judgment within the bounds of professional ethics, organizational policies and procedures, and community standards of care. Because of the 24/7 call center coverage, staff are scheduled to work varying schedules throughout the week, or on an as-needed basis. Direct supervision for staff may also follow a similar as-needed schedule. Due to these characteristics, it is critical that clinical staff employees demonstrate a strong ability to quickly learn operational and clinical protocols, be proactive in maintaining such knowledge, and perform in a highly independent manner.

Crisis Clinicians are accountable within the organization to the division managers/clinical supervisors and the CEO.


  1. Conduct objective assessments of individuals experiencing symptoms of mental health and substance abuse disorders.
    • Be highly skilled in observing and assessing behavior.
    • Fluently and properly use multi-axial diagnostic tools and nomenclature including standard mental status exam methods and the DSM-IV-TR.
    • Be completely familiar with issues of diagnostic validity and reliability as well as the problems of reductionism; Crisis Clinicians are expected to see and care for whole persons, not symptom clusters.
    • Help individuals and families identify individual strengths that may form the foundation of wellness recovery action plans (WRAPs) or similar models for personal growth and recovery.
  2. Provide effective crisis intervention.
    • Maintain extensive current knowledge about mental illness and substance abuse, effective use of psychotropic medication to reduce relapses and re-hospitalization, and the process of helping individuals and families create and pursue recovery goals.
    • Actively intervene to prevent suicide, and work with individuals, families, and others to help reduce suicide risk.
    • Be familiar with the problems often experienced by survivors of crime, war, and abuse, and work effectively to promote their recovery.
    • Be familiar with and able to use a variety of treatment approaches including DBT, family systems, psychodynamic therapy, brief solution-focused interventions, and Integrated Dual Disorders Treatment modalities such as motivational interviewing and cognitive behavioral therapy.
  3. Make appropriate recommendations and referrals.
    • Refer clients and families to the least restrictive available treatment appropriate to the identified client's assessed needs.
    • Maintain familiarity with the mental health, substance abuse, and other community resources available to our clients and families.
    • Use the resource database effectively and efficiently to identify the most appropriate available treatment programs for their clients.
    • Contribute new resource information to the resource database and actively participate in keeping it up to date.
  4. Act ethically.
    • Maintain appropriate professional boundaries with clients, families, peers, other MCS employees, supervisor and community resources.
    • Comply with laws, regulations, policies and procedures regarding the confidentiality of privileged client communications, substance abuse conditions, and HIV status.
    • Exercise appropriate exceptions to client confidentiality to the extent necessary to:
      • Promptly report all suspected cases of child abuse and abuse of vulnerable adults.
      • Promptly fulfill the duty to warn (Tarasoff) where there is an identified proximate risk of harm to others.
  5. Support the recovery and strengths of our clients, their families, community helpers, and other MCS staff members.
    • Demonstrate respect for cultural and individual differences.
    • Interact courteously with clients, families, co-workers, and all other contacts made through the workplace.
    • Support the mental health of co-workers and community helpers by listening respectfully and responding in a kind and helpful manner.
    • Foster a punishment-free continuous learning environment for other MCS staff.
  6. Represent the organization in a positive way.
    • Communicate with referral sources and referral destinations in a friendly, collegial manner.
    • Avoid sarcasm and gossip when communicating with clients, families, community helpers, and other MCS staff.
    • Use person-centered language; do not discuss clients in a demeaning or critical tone.
    • Refer to members of ethnic and social minority groups using respectful terminology that is generally favored by people who are members of those groups.
    • Do not discuss internal MCS issues outside of MCS.
  7. Participate in training activities.
    • Successfully complete initial and ongoing training programs including positive evaluation of training participation and skill mastery.
    • Participate in training and supervising Peer Specialists, interns, graduate students, medical residents, and new employees.
    • Share knowledge and expertise by preparing and presenting training to other MCS employees.
  8. Maintain accurate and current clinical records; maintain their security.
    • Accurately document all interactions with or about clients and their families.
    • Complete clinical documentation before the end of each shift.
    •  Protect the security of confidential Personal Health Information (PHI) as required by law, regulations, and the policies and procedures of MCS.
  9. Maintain systems for measuring necessary aspects of operational management and evaluation.
    • Record service, demographic, and statistical data as requested.
    • Participate in utilization management, post-critical incident debriefing, psychological autopsies, other internal learning, program development, and CQI activities.
    • Participate in mediated dispute resolution activities with dissatisfied clients, families, or other stakeholders.
    • Participate in risk management and quality improvement activities.
  10. Submit accurate internal reports.
    • Submit time sheet reports and other internal business documents that are accurate, complete, and timely.


Metro Crisis Services is strongly committed to maintaining a diverse multicultural staff and encourages applications from all qualified candidates, including applicants who may self-identify as having experienced symptoms of mental illness or substance abuse.


  • Master's degree (or equivalent non-U.S. degree) in psychology, clinical social work, marriage and family therapy, professional counseling or related fields.
  • Licensed and Non-licensed candidates will be considered.
  • Training and experience in clinical assessment, crisis intervention, treatment planning and treatment using a variety of methods.
  • Ability to efficiently learn, maintain, and demonstrate mastery of clinical and operational protocols.
  • Ability to exercise excellent independent clinical judgment with minimal direct supervision.
  • Excellent oral and written communication skills, and familiarity with computer use.
  • Comprehensive knowledge of substance abuse, mental health, and recovery issues and principles.
  • Knowledge of issues pertinent to survivors of violence and abuse.
  • Eagerness for professional and personal growth opportunities.

Preferred candidates will possess one or more of these attributes:

  • Knowledge and experience of mental illness or substance use disorders and recovery, either personally, through a family member or close friend, or by extensive work in helping to care for others.
  • Knowledge of and experience in the mental health and substance abuse treatment systems of the Denver area.
  • Credentials as a CAC or LAC.
  • Post-master's degree experience in providing emergency mental health services.
  • Bilingual skills.
  • Fluency in ASL; knowledge of the Denver-area deaf community.


These positions require the ability to engage in phone conversations and internal meetings. Incumbents must be able to sit for extended periods and have the ability to move about the office by walking or with adaptive equipment. Fine motor skills are required to operate computers, telephones, and other standard office equipment.

Incumbents must have the cognitive ability to correctly interpret speech and written materials in English, use simple arithmetic, create and use keywords to conduct successful web-based searches.

Metro Crisis Services is committed to providing an accessible workplace. Reasonable accommodations will be provided upon request.


Work is conducted in a secure office setting. Crisis intervention work may produce stress. Training, professional supervision, and support is provided to help mitigate these effects.


The Call Center operates 24 hours a day, seven days a week. Metro Crisis Services will make reasonable efforts to provide staff members with a stable, predictable individual work schedule in accord with individual preferences. All MCS staff will be required to work outside of daytime business hours, on occasion, including weekends, overnights, and holidays.  Flexible and overnight schedules are desirable.


Finalists for these positions may be required to provide date of birth, Social Security and Driver's License numbers prior to employment for the purpose of background and criminal record checks. Any offers of employment are contingent on successful background and record checks.


Metro Crisis Services is committed to the principles of equal employment opportunity for all employees and applicants for employment. Advancement opportunities and employment decisions will be made without regard to race, religion, sex, color, citizenship status, sexual orientation, age, disability, marital status, national origin, veteran status or any other characteristic protected under federal, state, or local laws. MCS is committed to making employment decisions based on valid job-related requirements.


To be considered for this position, click here.

Please do not phone or send application materials by U.S. Mail.