Colorado crisis support line ON YOUR VOICE MAIL OR ANSWERING MACHINE

A typical mental health or substance abuse treatment provider’s out-going voice mail or answering machine message goes something like this:

“Hello, this is Dr. Smith’s counseling office. I’ll be back in the office on Monday. If you’re having an emergency, please call 9-1-1.”

Calling 9-1-1 is good for reporting crimes in progress, fires, accidents, bleeding or breathing emergencies, etc. In most communities, 9-1-1 operators can do three things: send police, send ambulances, and send fire trucks.

Rather than referring anxious, depressed, or traumatized people to talk with police officers and firefighters about their personal issues, you can use your voice mail or answering machine to make an appropriate after-hours referral to the Colorado Crisis Support Line to talk to mental health and substance abuse professionals.

Your clients, potential clients, and your practice will be much better served by a message like this:.

“Hello, this is Dr. Smith’s counseling office. I’ll be back in the office on Monday. Until then, if you need emergency help with a mental health or substance abuse concern, please call the Colorado Crisis Support Line at 844-493-8255.”

Every call is answered immediately 24/7 by an experienced masters or doctorate level clinician. All of our clinicians are highly trained experts in crisis intervention. They will triage the call, determining if police or other first-responders are necessary and will work with the caller on strategies to survive and thrive until you are back in the office.

You should know that we are always careful to support, and not disrupt, existing therapeutic alliances. Your client will be urged to follow-up with you. And if you obtain a release of information from your client, we will be happy to coordinate our work with yours.

If you are part of a large practice or expect to refer a high volume of calls to us, you may wish to consider using RMCP LiveConnect©. With our LiveConnect© services, you simply transfer your phone lines to us after-hours, and we answer each of your calls with your clinic name, script, and response protocols. Click here for more information.

One reason why our organization was created by the community, and initially funded by the Colorado Division of Criminal Justice, is to reduce the burden on police, first responders, and 9-1-1 of responding to these individual and family problems. Providing this alternative to our treatment-providing colleagues is one part of that effort.